Setting up mail on iPhone (iOS 11)

Step 1 - Go to Settings > Accounts & Passwords

Open Settings on your iPhone and tap Accounts & Passwords.

Step 2 - Tap Add account

Tap Add account.

Step 3 - Tap Other

Select Other as account type.

Step 4 - Tap Add Mail Account

Tap Add Mail Account.

Step 5 - Enter your account details

Enter the account details for the email you want to add:

  • Name: this will be visible as the sender.
  • Email: the address you want to add.
  • Password: you use it to log in to Webmail.
  • Description: a name for the account on your device.

Tap Next to continue.

Step 6 - Select IMAP

Tap IMAP as the account type.

Step 7 - Enter your server settings

Enter the following settings:

Incoming server:

  • Host name:
  • User name: your email account
  • Password: the one you use for Webmail

Outgoing server:

  • Host name:
  • User name: your email account
  • Password: the one you use for Webmail

Tap Next to continue.

Step 8 - Save the account

Disable syncing of Notes, if this is enabled. Tap Save.

Step 9 - Tap the account you added

Tap the account you just added. You can recognize it by the description.

Step 10 - Tap your account again

Tap your account again to open settings.

Step 11 - Tap Advanced

Tap Advanced, at the bottom of your screen.

Step 12 - Check Mailbox behaviors

Check if the Mailbox behaviors are set correctly. These settings determine where your emails are saved.

You need to select the following folders on the server:

  • Drafts mailbox: Drafts
  • Sent mailbox: Sent
  • Deleted mailbox: Trash
  • Archive mailbox: Archive

If no folder, or a different one is selected, tap the mailbox and select the correct folder on the server. The name of the folder is in English.

Note: If the folder is not listed, log in to Webmail and place an email in the folder that is not available. Then try again.

Step 13 - Enter IMAP Path Prefix

Scroll down to the bottom of the screen and enter INBOX as IMAP path prefix, all in capitals.

Step 14 - Done!

Your account is now set up correctly.

  • iOS, Email, IMAP, POP, Mail
  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

Using TribeSpace with G Suite

We have decided to provide a link to googles own G Suite Setup guide here as they have done an...

Using an external email service

TribeSpace configures mail services for your domain by default. You can have as many accounts as...

Why is my email being sent to Junk

Email providers attempt to analyze incoming emails to judge whether they're likely to be spam (or...

Change email account password

Changing your email account password is simple. You can do this by logging into your control...

Powered by WHMCompleteSolution